Privacy Policy
Last Updated: 1st February, 2025
1. Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure your privacy is protected.
2. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, etc. (when you contact us via the contact form or use our services)
- Sensitive Information: Health information related to the provision of psychological services (e.g., mental health history, treatment preferences)
- Website Usage Data: IP address, browser type, device information, cookies, and analytics tools.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide you with our psychological services
- To respond to inquiries and manage appointments
- To improve our website, services, and client experience
- To send relevant updates and marketing communications (if you have opted in)
- For billing and administrative purposes
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information. We may disclose your information to:
- Service Providers: Third-party providers who assist with website management, payment processing, and analytics.
- Legal and Regulatory Authorities: If required by law, we may disclose your information to comply with legal obligations or in response to lawful requests by public authorities.
5. How We Protect Your Information
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Sensitive information is stored securely and only accessed by authorised personnel.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies help us analyse website traffic and improve site functionality. You may disable cookies via your browser settings, but doing so may affect your ability to use certain features on our website.
7. Your Rights
Under the Privacy Act 1988, you have the right to access, correct, and delete the personal information we hold about you. If you would like to exercise any of these rights, please contact us using the contact form on this site.
8. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. After this period, we will securely delete or anonymise your data.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Website Terms and Conditions
Last Updated: 1st February, 2025
By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions.
1. General Use
You agree to use this website for lawful purposes only and to comply with all applicable laws, including Australian Consumer Law. You must not:
- Use the website in a manner that could damage, disable, or impair its functionality
- Engage in any fraudulent or unlawful activity
- Interfere with the use of the website by others
2. Services
Our psychological services, including consultations and therapy, are provided as described on the website. By booking an appointment, you acknowledge and agree to the terms related to the provision of those services.
3. Appointment and Payment
When booking a consultation, you agree to provide accurate and complete information. Payments for services must be made in full at the conclusion of your session. Please refer to our Cancellation Policy for more details on cancellation fees.
4. Cancellation Policy
You can cancel or reschedule your appointment up to 24 hours before the scheduled time. Cancellations made less than 24 hours in advance may incur a cancellation fee. If you are not satisfied with the services provided, please contact us directly to discuss your concerns.
5. Intellectual Property
All content on this website, including text, images, logos, and designs, is owned by Trenoska Psychology and is protected by copyright law. You may not use, copy, or reproduce any content without express permission.
6. Limitation of Liability
We will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or the services provided, except where required by Australian Consumer Law. Our liability is limited to the maximum extent permitted by law.
7. Links to Third-Party Websites
This website contains links to third-party websites for convenience. We are not responsible for the content or privacy practices of these websites. We encourage you to read the privacy policies, terms and disclaimers of each site you access. Clicking on third-party links is at your own risk.
8. Modification of Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically.
Website Disclaimer
Last Updated: 1st February, 2025
1. General Disclaimer
The content provided on this website is for informational purposes only. The information provided on this website is not intended to serve as psychological advice, diagnosis, or treatment. Always seek the advice of a qualified professional regarding any mental health concerns.
2. No Therapeutic Relationship
By using this website or contacting us through the website, you do not establish a therapeutic or professional relationship with us unless explicitly agreed upon through a formal consultation and signed agreement.
3. Online Therapy
Online therapy is provided via telehealth services and may not be suitable for all individuals. You should seek emergency or crisis care if you are experiencing a mental health crisis or require immediate support. In the event of a mental health emergency, please contact your GP, Lifeline (13 11 14) for 24-hour crisis support, or call 000.
4. Accuracy of Information
While we strive to provide accurate and up-to-date information, we make no guarantees regarding the accuracy, completeness, or reliability of the content on this website. We are not liable for any loss or damage arising from reliance on this information.
5. Professional Liability
We hold professional indemnity insurance for our services. However, we are not liable for any damages, loss, or injury resulting from your use of this website or the services provided, except as required by law under Australian Consumer Law.
6. Third-Party Links
This website may contain links to external websites. We do not endorse and are not responsible for the content or privacy practices of third-party sites. We encourage you to review their terms and privacy policies before engaging with any third-party site.
7. Changes to the Disclaimer
We may update or modify this Disclaimer at any time. All changes will be posted on this page, and the updated date will be reflected at the top of the page.